Nur noch eine Woche bis zur (ISC)² Chapter Konferenz in Düsseldorf. Die Veranstaltung hat sechs hochkarätige Referenten. Die gesamte Agenda gibt es hier, es gibt noch die Möglichkeit sich per eMail anzumelden.
It’s been more than four years since I read a stat put out by Aspect that prompted me to write about this very subject, the choice of cleaning a toilet or contacting customer support.
Quote from Article
We all know the feeling. Shep Hyken, contributer to Forbes Magazine, did a survey among a thousand customers/consumers. The survey apparently was not too diplomatic on the wording and used the exact question. The quota of people who’d rather clean a toilet is a really bad report on the quality of customer report.
Luckily, Shep does not leave customers to clean toilets, but offers 10 ideas that are guiding towards improved customer service.
Eine Geste, die wir alle kennen. Und noch dazu eine sehr schöne, im Zwischenmenschlichen Verhältnis, wie ich meine. Weird History hat sich in dem gleichnamigen Youtube-Kanal die Mühe gemacht, der Geschichte des Finger-Zeichens einmal nachzugehen.
Let’s set the scene. You’re livid, you want to scream at someone. But for some reason, you can’t speak. What gesture do you give them? That’s right – the good ol’ middle finger comes immediately to mind, right? The middle finger has been known as a way to display anger for a very long time – going all the way back to ancient Greece. In fact, it’s “one of the most ancient insult gestures known,” according to anthropologist Desmond Morris.
Hey Security-Bubble! Habt Ihr euch auch schon mal Gedanken darüber gemacht, ob die Passwörter eurer Benutzer auch alle richtig sind? Dann gibt es gute Nachrichten für euch!
Jedenfalls berichtet t3n, dass otto-js Research Team sich einmal den Chrome & Edge Enhanced Spellcheck angeschaut haben. Und dabei stellt sich folgendes raus:
Sicherheitslücke: Rechtschreibprüfung schickt Passwörter an Microsoft und Google
Supermarktkette Kaufland hat in einer Pressemitteilung bekanntgegeben, über die Point-of-Interest-Suche in Auto-Navigationssystemen Werbehinweise einblenden zu wollen. Das Vorhaben wird zusammen mit SAP.iO Alumni 4.Screen realisiert.
A “Dream Job”, writes Reuters. The report has it the man actually charges for doing nothing, making it a real job.
Shoji Morimoto has what some would see as a dream job: he gets paid to do pretty much nothing.
From the article
The service comes at ¥10.000, about 70€, per hour and gives the client the company, or existence of Shoji. While at first glance this is a superfluid job, it wouldn’t fit any of David Graebers categories for bullshit jobs. Being booked for being around and do nothing wouldn’t be a „Flunkie“, a „Goons“, a „Duct Taper“, a „Box Tickers“ or a „Taskmasters“.
For many, a dream job has to come with purpose. Doing nothing may be different from having nothing to do. Being paid for what you want to do may indeed be a form of a dreamjob. For some.
Künstliche Intelligenz ist immer noch in aller Munde, weil es Produkte allein durch Anwesenheit besser macht. Gewissermaßen ist kein Produkt vollständig, wenn es nicht irgendwas intelligenter macht als das Vorgängermodell. Und so braucht auch die Kaffeemaschine irgendwas intelligentes, um sich abzuheben.
Das aktuelle Gerät von Jura kann sich offenbar merken, was die Benutzer so trinken.
The 9-Euro Ticket was considered experimental in first place. And still deemed to become a huge success in Germany. At the price-point, the ticket was unbeatable and created lots of debates about the future of mobility in the country. First research showed accessible public transport can lay grounds for a modal shift in the population. After many controversies, even the liberal forces in the government acknowledged the need for affordable transportation.
The Technical University of Munich now conducted a survey. Results conclude that just about 50 Euro would be affordable / acceptable for the majority of possible audience.
iStockphoto.com / andreaskrappweis
The experimental “9 Euro Ticket” general transit pass has run its course and the calls for a successor pass are growing. A study conducted by the Technical University of Munich (TUM) accompanied more than 2000 people during the 9 Euro Ticket trial period, interviewing them on a regular basis. In addition to questions on mobility behavior, information on the price which the participants were willing to pay for a follow-up pass also played an important role.
Technical University of Munich (TUM) conducted a mobility study.
Being from the Metropolregion myself, this comes not at a surprise. The city ticket here alone comes in at about 70€ a month, and to reach TUM alone, the monthly ticket will set you back by roughly 100€. At 50€, the ticket therefore still will be a bargain for anybody. Whether it creates the same effects the 9€ ticket created is questionable. For those that have a car, it’s likely still to complex.
After all, the debate continues and how mobility needs more diversified products. At the same time, simplification to many is the key to solve the problem.