It’s been more than four years since I read a stat put out by Aspect that prompted me to write about this very subject, the choice of cleaning a toilet or contacting customer support.Quote from Article
We all know the feeling. Shep Hyken, contributer to Forbes Magazine, did a survey among a thousand customers/consumers. The survey apparently was not too diplomatic on the wording and used the exact question. The quota of people who’d rather clean a toilet is a really bad report on the quality of customer report.
Luckily, Shep does not leave customers to clean toilets, but offers 10 ideas that are guiding towards improved customer service.