Uber ran a study to figure out, how people feel about being managed by ‘the platform’. And to no surprise, Captain Obvious helped with the results. Drivers working for the company, feel like they are managed by a micromanager, watching every small step and worse, criticising every small mistake, leads to worse, sometimes toxic results. There is way to go for algorithms to catch up with social achievements.
Source: What People Hate About Being Managed by Algorithms, According to a Study of Uber Drivers