Tag: NPS
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Does your organization rely on NPS?
NPS is a popular method to measure how an organization or brand is perceived with customers and their satisfaction. The term is short for “Net Promoter Score”, indicating the key thought of the approach: to measure likeliness across the customer base the brand will be recommended further. It’s all boiling down to a single number.…
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Product Management Predictions
Product Management Predictions: With January already over, it’s a bit late for annual forecasts. But then again, looking into the future is a secret superpower every Product Manager should look to develop. Therefore, it’s never too late to have an understanding of what comes up next. Mason Adair of Digital Product People did so for…